Product

September 2020 Release Notes: Article Ratings, New Messages Editor, and More!

Welcome to this month’s release notes! Below, you’ll find the recording of Product Live, which includes our latest and greatest product improvements, plus a behind-the-scenes look at our product team and how we’re going about customer research and prioritizing our roadmap. Check it out to discover our newest features: Track customer satisfaction on your Docs […]

Customer Service

5 Ways to Automate Support Without Degrading Service

The word automation dredges up some terrible imagery. From mindless robots to customers repeating their requests ad infinitum, customer support automation hardly has a good reputation. Yet more and more companies are adopting automation as part of their customer service strategy. Why? Because when done well, support automation can give customers a better experience and […]